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FAQs & Policies
What areas do you serve?
We serve the entire Dallas-Fort Worth Metroplex and surrounding areas up to 50 miles out. Not sure if we cover your location? Contact us directly.
How much does a move cost?
- $125/hour for local moves (2movers) +$15 for every additional mover. Example 3 movers $140/hour, 4 movers $155/hour.
- $130/hour for long distance moves.
We require a deposit to secure your date for your move. The deposit for your move is 150$ and is used to secure the time and date of your move. This also covers any distance up to 50 miles so no added charges for mileage, your move comes with $3,000 worth of moving insurance and packaging and supplies included.
What's your cancellation policy?
Cancellations made 48 hours in advance are eligible for a full refund of the deposit. Cancellations made within 12-24 hours will result in a non refundable booking fee, if the booking is cancelled but rescheduled it will result in a 100$ up charge. All booking made between 2-12 hours before service are considered same day bookings and will result in $50 added to booking fee.
What if something gets damaged?
If something is damaged, please contact us within 5 business days, if we were responsible, we'll work with you on a quick and fair solution to get everything settled. Our standard coverage is $0.60 per pound unless additional protection is arranged.
When is payment due?
Payment is due immediately after your move is finished. If not paid once finished $75/day late fee will be added to the balance each day the balance stays unpaid. We also reserve the right to place a lien onany serviced property for any unpaid balances,
Do you wrap and protect furniture?
Yes, We bring pads, dollies, shrink wrap, and tools to ensure safe handling of your furniture
Policies
All claims for damaged items must be filed within 5 days after move is completed for reimbursment.
Any additonal miles outside of the approved miles for move (50) will be charged additional at 1.50$ rate.
With prev statement gas charge will also be added if goes outside of move range.
Our company only charges by time worked so if move is quicker than quote price will be cheaper and vice versa.
In the event that there is mildew or feces or any un sanitary enviroments we are subject to decline the move and keep the deposit or decline the option to put certain items on the truck, or add fees.
If the quote goes outside of the move range were subject to let you know immediately and if balance cant be paid we can stop the move altogether.
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Lastly we will not service any domestic situations or any move where we feel it is unsafe to do so.
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